Support

How do I create a story?

Story creation lives in both editions Whispia Relax and Whispia Knowledge. Open the app and tap Create. Describe the mood, characters, or theme you have in mind, pick a length and a narration voice, then start generation. Your story is written and narrated in few minutes, and saved to your library so you can play it again any time.

How do lessons and learner profiles work?

Lessons are the Whispia Knowledge side of the app — a catalogue of narrated audio lessons organised into levels and courses, rather than something you generate. Open Lessons, pick a level and a course, and play. Each lesson is narrated by two different voices, so a listener can settle on the one they prefer.

Knowledge is not only for children. The lesson catalogue follows the French school curriculum and is aimed at school-aged listeners, but Learn mode is open learning for anyone — a real subject unfolded at the pace of a bedtime story, on history, science, nature, space, the human body or how things work, with the sources listed so you can check them. Plenty of adults use it on its own, to unwind at night or to wander into something new on a quiet afternoon.

Each person in the family can have their own learner profile, and progress is tracked per profile — the constellation, the calendar and the family view all show what has been listened to and when. They are a record of listening, not a grade or an assessment. Switching profiles happens in the app; the children’s space sits behind a parental gate.

My audio won’t play offline

To listen without a connection, download a story or soundscape while you’re online first: open the item and tap the Download icon. Downloaded audio then plays from your device. If an offline track still won’t start, check that the download finished, that your device has free storage, and that Whispia is allowed to store data in your system settings. Reopening the app usually clears a stalled download.

How do I change the narration voice or language?

You can choose a narration voice each time you create a story. To change the app language, go to Profile → Settings. Whispia is fully available in English and French — switching the language updates the interface and the voices offered for new stories.

One difference between the editions: the Whispia Knowledge lesson catalogue is narrated in French and follows the topics covered at school in France, so its lessons stay in French whichever interface language you pick. Whispia Relax stories and soundscapes are available in both languages.

What do the plans include?

Free gets you the Originals tagged free, the full Sound Mixer, Micro-Reset breathing sessions and mood tracking, with no ads and no card.

Premium adds a monthly token allowance for generating AI stories, with unused tokens rolling over up to a cap. It opens every Original — free and Premium — plus the wider set of relaxation practices (Yoga Nidra, PMR, Guided Imagery, Autogenic) and Learn mode: calm, fact-checked discovery stories on history, science, nature, space, the human body and how things work. Learn mode is open learning for anyone curious — adults very much included — not tied to any school level, and available in English and French.

The Knowledge plan includes everything in Premium and adds the full Whispia Knowledge lesson catalogue, learner profiles for everyone in the family, the children’s space with its parental gate, and the progress views. The catalogue itself follows the French school curriculum, so it is pitched at school-aged listeners; grown-ups who simply want to learn something are served by Learn mode, which is included here too.

Current plans and pricing are shown in the app and on the pricing section of each edition: Whispia Relax and Whispia Knowledge.

How do I restore my purchases?

If you reinstall Whispia or sign in on a new device, open Profile → Subscription and tap Restore purchases. Your subscription is tied to your App Store or Google Play account, so make sure you’re signed in with the same store account you used to subscribe. If it doesn’t restore, email support@whispia.app and we’ll sort it out.

How do I delete my account and data?

You can delete your account and its data at any time from Profile → Delete account in the app. Some records are kept afterwards, as listed in our Privacy Policy. Prefer step-by-step instructions, or can’t reach the app? Our account deletion page walks you through every option.

How do I report a problem or send feedback?

We’d love to hear from you. Email support@whispia.app with as much detail as you can — what you expected, what happened, and your device model help us a lot. You can also open Profile → My feedback to send a note without leaving Whispia.